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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
 
Program Assessment

Program

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General Services Administration Charge Card Services

This program (GSA SmartPay??) maintains charge card master contracts with five major banks and provides program leadership, representation, and management support to federal customers that use the master contract to access purchase, travel, fleet, and integrated charge cards and related services.

Rating

What This Rating Means

PERFORMING
Effective

This is the highest rating a program can achieve. Programs rated Effective set ambitious goals, achieve results, are well-managed and improve efficiency.
  • The program has a clear purpose, is well designed, and well managed. In 2005, the program enabled 350 government agencies, organizations, and tribal governments to purchase approximately $25 billion in goods and services using the charge cards and earned over $118 million in agency refunds.
  • The program specializes in the management of the master contract vehicle which customers use to support their charge card needs. While customer agencies are responsible for managing their individual charge card programs, GSA provides overall program management and representation.
  • The program generally meets or exceeds its annual performance targets and has added new performance measures. These new measures focus on providing service excellence to customer agencies and continuously improving program offerings and operations.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Continuing to train customers in the proper use of the charge card and in the effective use of the program management tools and controls provided by GSA SmartPay??.
  • Working with the banks that provide charge card services to ensure that agencies are provided data on card purchases in a timely manner.

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