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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
 
Program Assessment

Program

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Service Corps of Retired Executives Small Business Assistance

Under the Service Corps of Retired Executives (SCORE), experienced business executives volunteer their time to counsel and assist entrepreneurs. There are approximately 389 SCORE locations with a total of 11,000 volunteers. In 2007, these volunteers assisted 336,411 entrepreneurs.

Rating

What This Rating Means

PERFORMING
Moderately Effective

In general, a program rated Moderately Effective has set ambitious goals and is well-managed. Moderately Effective programs likely need to improve their efficiency or address other problems in the programs' design or management in order to achieve better results.
  • The program has successfully brought together volunteers with entrepreneurs for mentoring.
  • Due to the use of volunteers, the cost per client served under the program is low relative to other entrepreneurial development programs.
  • While client satisfaction is high, there are no other data to show that the program has resulted in long-term benefits to recipients.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • A SCORE Pilot Call Center is being established to provide a customized answering service, to register clients for local workshops using an online system.

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