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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
 
Program Assessment

Program

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General Services Administration - Assisted Acquistion Services (AAS) Portfolio

The AAS portfolio provides expert acquisition, financial, technical, and project management support to federal agencies on a fee-for-service basis for the procurement of information technology and professional services and solutions. AAS services are delivered worldwide.

Rating

What This Rating Means

PERFORMING
Adequate

This rating describes a program that needs to set more ambitious goals, achieve better results, improve accountability or strengthen its management practices.
  • After several years of dramatic growth, the programs in the AAS portfolio recently began to lose customers and money. These programs still generate the highest revenues of all FAS business lines, but the fees charged are not sufficient to cover the associated costs. Therefore, this portfolio produces the greatest losses within FAS and these losses are projected to continue through FY 2008.
  • A recent GSA-wide review identified many assisted acquisition services that are provided at no extra cost by individual acquisition centers outside of the AAS portfolio. This finding has led some within GSA to question the organizational placements and funding arrangements of all assisted acquisition services within the agency.
  • Although the regional programs within the AAS portfolio generate the highest revenues, they also have the poorest performance in meeting their annual outcome and efficiency goals; even more so in the last few years as business revenues have declined sharply.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Making changes in the fee and cost structures throughout the portfolio to restore the financial health of these programs; also working to restore lost business volume.
  • Developing principles to determine which acquisition assistance services are appropriately provided by individual acquisition centers and which assistance services are appropriately provided by AAS.
  • Implementing nationwide performance standards and improve performance, coordination and oversight of all AAS customer service centers.

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