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Program Assessment


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General Services Administration - General Supplies and Services (GSS) Portfolio

The GSS portfolio provides agencies with methods of acquiring products and services that comply with applicable policy requirements, e.g. the Federal Enterprise Architecture for IT purchases, environmental standards, and socio-economic policies, in a timely and efficient manner and at discount prices.


What This Rating Means


This rating describes a program that needs to set more ambitious goals, achieve better results, improve accountability or strengthen its management practices.
  • The GSS portfolio inherited two programs that each used a very different approach for providing products and services to Federal agencies. These differences led to inefficiencies, e.g., dual websites for ordering supplies and services, and confusion for both customers and vendors. GSS has taken some steps toward integrating these programs, but much more work remains to be done.
  • The GSS business line that affects the largest amount of agency spending, i.e., the Multiple Award Schedules program, does not provide critical information on the volume of spending by agency, product, or service.
  • Although GSS has some useful outcome measures, it is not able to measure the value it provides its customers by offering products and services at lower costs than competing sources. GSS also does not have a sustained record of meeting its annual performance targets.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Beginning to integrate the legacy approaches for providing products and services to Federal agencies so that GSS customers are able to make the best choices among those approaches.
  • Reviewing all GSS contracting activities to eliminate unnecessary duplicative work and competing product and service offerings and to develop ways of obtaining better data on customer spending.
  • Developing performance metrics for best value and improving performance in setting and meeting annual performance targets.

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