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Program Assessment


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Internal Revenue Service Tax Collection

The purpose of the IRS Collection Program is to collect delinquent tax debt and tax returns through the fair and equitable application of the tax laws. The Collection Program provides assistance to taxpayers who try to comply with the law, and uses statutory authorities to protect the government's interest.


What This Rating Means

Moderately Effective

In general, a program rated Moderately Effective has set ambitious goals and is well-managed. Moderately Effective programs likely need to improve their efficiency or address other problems in the programs' design or management in order to achieve better results.
  • The IRS has made strides in improving the overall efficiency of the Collection Program. However, the IRS must continue its efforts to improve its inventory delivery system to make greater progress toward achievement of its long-term performance goals.
  • The IRS has taken various actions to improve the Collection Program's systemic capabilities to increase the number of accounts worked and revenue collected. The IRS must continue work that links specific program improvements to desired outcomes such as voluntary compliance.
  • The IRS has made considerable improvements to its strategic planning process by linking its budget to expected levels of performance. The IRS must progress in developing IRS-wide plans for its key programs, including Collection, that include overall resource impacts and results in order to provide management with necessary information to make day-to-day decisions.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Allowing the inventory delivery system to analyze and direct cases earlier in the Collection process by enabling it to route all Collection work generated after the first notice is issued.
  • Improving Collection workload selection and delivery by developing newer more sophisticated decision analytics to route cases earlier and faster to the appropriate employees for resolution.
  • Developing an IRS-wide Collection Program plan for 2009 that includes resources and results for all Collection activities, including a stronger link between program resources and outcomes.

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The content on is developed by the U.S. Office of Management and Budget and Federal agencies.