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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
Program Assessment

Program

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Department of Veterans Affairs- General Administration

General Administration provides administrative and management support for the Department of Veterans Affairs. It funds the Office of the Secretary and the Assistant Secretary Offices responsible for policy development, legal counsel, information technology, and financial management.

Rating

What This Rating Means

PERFORMING
Moderately Effective

In general, a program rated Moderately Effective has set ambitious goals and is well-managed. Moderately Effective programs likely need to improve their efficiency or address other problems in the programs' design or management in order to achieve better results.
  • General Administration's purpose to support the department's administrative and management support is clear. Additionally, the design of the organization is generally free of redundancies. As a general rule, issues are coordinated through all the General Administration offices before going to the Secretary's Office with recommendations.
  • Strategic planning includes ambitious targets that focus on outcomes. The program collects timely performance information but it is not clear what process is used to hold managers fully accountable.
  • The support functions do not explicitly link budget requests to annual or long-term goals, and resource needs are not presented clearly. For example, the budget request does not relate funding levels to specific performance levels.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Developing a process to hold managers accountable for program cost, schedule and performance results.
  • Working to understand the relationship between cost and performance and to improve performance while controlling costs.

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