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Program Assessment


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Vocational Rehabilitation and Employment Program

The program enables veterans with service-connected disabilities to obtain suitable employment or achieve independence in daily living. Counselors conduct a comprehensive evaluation of the veteran's vocational rehabilitation needs and provide individualized services such as job placement, training, and adaptive equipment.


What This Rating Means


This rating describes a program that needs to set more ambitious goals, achieve better results, improve accountability or strengthen its management practices.
  • The program is making notable progress toward achieving long-term and annual performance measures which include rehabilitation rate and accuracy of entitlement decisions. Baselines are being developed for several new measures, such as percent of participants employed first quarter after program exit, and data is being collected to evaluate progress toward achieving more ambitious targets.
  • The program works effectively with other agencies to coordinate services for veterans with disabilities. Through joint work groups and data sharing with the Department of Labor, job placement services to program participants are tracked and employment outcomes are documented. Collaboration with the Department of Defense ensures personnel awaiting discharge are informed of potential benefits.
  • The program has not yet fully evaluated the effectiveness of recent program changes. These changes include the implementation of 72 of the 100 recommendations identified in an independent task force report published in 2004. The new Five Tracks to Employment model focuses on earlier exploration of employment options for program participants.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Collecting data on both established and newly developed measures to evaluate performance and using these results to improve program performance.
  • Continuing to work with the Departments of Labor and Defense to assess results of collaboration and using the results to enhance future efforts to coordinate services for veterans with disabilities.
  • Cooperating with the Government Accountability Office on an evaluation to assess the effectiveness of recent program changes, including the implementation of the Five Tracks to Employment model.

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