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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
 
Program Assessment

Program

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Saint Lawrence Seaway Development Corporation - Operations and Maintenance

The purpose of this program is to provide for the operations and maintenance of the U.S. portion of the St. Lawrence Seaway, including the two U.S. locks in Massena, NY. Activities include lock operations, vessel traffic management, rules and regulations, ship inspections, safety programs and trade development initiatives.

Rating

What This Rating Means

PERFORMING
Effective

This is the highest rating a program can achieve. Programs rated Effective set ambitious goals, achieve results, are well-managed and improve efficiency.
  • This program is effective in ensuring that program resources reach the intended beneficiaries. The agency's efficiency measure of keeping administrative overhead costs to 25 percent or lower makes certain that operations and maintenance programs receive the highest level of funding possible. Annual customer surveys also assist management in determining program effectiveness and priorities.
  • This program effectively addresses any management deficiencies prior to impacting operations. The agency's Quality Management System, the core to its International Standards Organization certification, requires constant review and updates to ensure that all management practices and deficiencies, if found, are addressed and remedied. Business practices are audited externally very two years.
  • This program consistently meets its short and long-term goals. The Seaway's principal annual goal of maintaining system availability at 99 percent is either met or narrowly missed every year. Additionally, annual operational and management accountability goals are met, including 44 consecutive annual clean financial audits without material weaknesses or reportable conditions.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Developing a performance rating system/index related to the U.S. Seaway infrastructure to assist in determining structural conditions.

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