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Program Assessment


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General Services Administration - Transportation Management

This program provides Federal agencies a variety of services to move freight and household goods safely, efficiently, and affordably in support of agency programs and employee relocations. These services include express package delivery, relocation services, and freight and household goods movement services.


What This Rating Means

Moderately Effective

In general, a program rated Moderately Effective has set ambitious goals and is well-managed. Moderately Effective programs likely need to improve their efficiency or address other problems in the programs' design or management in order to achieve better results.
  • General Services Administration (GSA) transportation activities are performed by multiple organizations within the agency. Coordination between transportation policy and operational activities has improved in the past year, but transportation operational activities continue to remain fragmented under the new Federal Acquisition Service.
  • The program is effective in enabling Federal customers to realize significant savings through its service offerings and has developed long-term outcome goals that reflect the savings this program provides to customer agencies. The program also has annual efficiency goals that have continued to show improvement each year, although not all annual targets have been met.
  • The transportation program has data on the overall program costs and benefits, but lacks data on the services and benefits it provides to specific customers.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Identifying organizational and other changes that will make it easier for GSA's customers to choose and obtain "best value" transportation services to meet their needs.
  • Focussing management attention on achieving the annual outcome and efficiency targets.
  • Developing data on the services and benefits provided to specific agency customers, including the types, quantities, and costs of the services and the associated savings and other benefits.

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The content on is developed by the U.S. Office of Management and Budget and Federal agencies.