A couple weeks ago, we asked you to submit your suggestions on building an effective new consumer bureau. Since then, we’ve been taking some of these suggestions and asking members of our team to record video responses. Some of them are pretty camera shy – and some aren’t – but once they started talking about what they do and what the consumer bureau is up to, everybody was ready to jump in.
In just those couple weeks we received hundreds of suggestions on Twitter, YouTube, and our website, ConsumerFinance.gov – and we’ve read or listened to every single one – most of them more than once.
Some of you are worried about long, complicated credit agreements. Some of you want to make sure we make financial education a priority. And some of you have ideas about how we can improve our website. The variety of responses has been the most encouraging part of this process: people are interested in the work the CFPB is going to do for American families, and they are willing to invest some time to speak up and tell us about it.
It turns out that these videos are pretty responsive to many of your suggestions and concerns. We’ve compiled a few of our favorites to share with you:
In this video, Marla Blow, Deputy Assistant Director for Card Markets, responds to a question about credit card terms:
Holly Petraeus, Assistant Director for Servicemember Affairs, offers important tips to servicemembers:
Rich Cordray, former Attorney General of Ohio and Assistant Director for Enforcement, talks about how CFPB will work with state attorneys general and other state regulators:
We’ve heard that these videos can be really helpful – so check them out and share them with your friends and family.
Elizabeth Warren is Assistant to the President and Special Advisor to the Secretary of the Treasury for the Consumer Financial Protection Bureau.