Ed. Note: This is cross-posted from the Consumer Financial Protection Bureau blog.
We’re joining the Departments of Veterans Affairs (VA), Defense (DoD), and Education (ED) to better protect servicemembers, veterans, and their family members who are attending college. We’ve signed an agreement to carry out a comprehensive strategy to strengthen our enforcement and compliance work.
This new agreement is part of a larger effort to prevent abusive and deceptive recruiting practices by schools serving servicemembers, veterans, spouses and other family members. This includes working to ensure that these servicemembers and others have the right information to make informed choices with their education benefits and that colleges are providing these students high-quality academic and student support.
Our agreement requires the agencies to:
Before this agreement, an agency could have been looking into a particular school or even taking away the school’s eligibility for federal funds without the other agencies knowing about it. Now, we have a system for sharing important information and coordinating efforts.
Recently, we also worked with VA, DoD, and ED to launch an online student complaint system. Here, students can report negative experiences at schools and training programs. The complaints are forwarded to schools and also shared with other law enforcement agencies. The student complaint system has already received over two thousand complaints.
We look forward to even more successful work together in the future.