Jump to main content

This is historical material “frozen in time”. The website is no longer updated and links to external websites and some internal pages may not work.

Search form

Building a 21st Century Government: Introducing @AskTSA

July 15, 2016 at 5:39 PM ET by Dana Frayne
Summary: 
Get a fast, accurate response from TSA on Facebook Messenger and Twitter the next time you have a question about an upcoming flight.

Summer is one of the busiest travel seasons of the year, and the Transportation Security Administration (TSA) has been gearing up for the increased influx of travelers at airports. In an effort to make traveling as easy as possible, TSA has spearheaded a new campaign to rapidly respond to passengers' questions and comments regarding upcoming travel.

AskTSA can help if you...Forgot Your ID?(We can help you get through security.) Unsure What You Can Bring? (Send us a picture and we'll let you know.) Lost Something In Security? (We'll Find It and Help Get It Back To You.) And More!

The "AskTSA" Facebook and Twitter accounts provide quick and accurate responses to passengers' questions that cover topics ranging from airport layout, passenger logistics, and even what you can (and can't) pack. 

CREATING A 21ST CENTURY GOVERNMENT: INTRODUCING ASKTSA, A NEW SERVICE ON FACEBOOK MESSENGER TO HELP PEOPLE GET TO THEIR DESTINATIONS. TRY IT OUT AT FACEBOOK.COM/ASKTSA

 

The AskTSA team is available and ready to answer your questions 8:00am-10:00pm ET weekdays and 9:00pm-7:00pm ET on weekends and holidays. The next time you can't remember the number of ounces you can bring in your carry-on, send them a message!

Check out some questions that have been asked:

Dana Frayne is an intern in the Office of Digital Strategy.