Consumer Stories

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Whether you're applying for a mortgage, getting a student loan, or choosing among credit cards, too many everyday financial transactions are bogged down in fine print and confusing language that often leaves consumers unsure of what they are getting themselves into.

That's why President Obama fought for and implemented the Consumer Financial Protection Bureau (CFPB) - a government agency dedicated to making sure that the financial products and services that average Americans depend on every day, including credit cards, mortgages, and loans, work better for the people who use them.

Unfortunately, some members of Congress are fighting to end the CFPB before it even gets fully off the ground. We know that middle class families need the CFPB fighting to protect them and their bank accounts. Help us to make your voice heard in this debate. Tell us about a time when fine print, surprise fees, or financial transactions that just seemed too good to be true had a negative impact on you and your family. We'll highlight your stories publicly on WhiteHouse.gov and in the media so that they're part of the debate here in Washington.

  • Have you been surprised or confused by the fine print on an agreement for a mortgage or credit card?
  • Have you ever been hit with hidden fees or increased payments for your checking account, credit card or payday loan?
  • Have you ever been pressured into an agreement by a financial institution like a credit card company or mortgage broker that turned out to be too good to be true?
  • Have you or someone in your family been the victim of a financial scam, or been harassed by predatory collection behavior?

Use the form at right to share your stories.

Important note: This page is being used by the White House to collect stories illustrating consumer financial issues. To submit a complaint about a financial product or service, please visit the Consumer Financial Protection Bureau's website. The CFPB accepts complaints about: mortgages, credit cards, prepaid cards, bank accounts or services, student loans, vehicle loans or leases, other consumer loans, money transfers, virtual currency, credit reporting, debt collection, and other financial services.