Remarks by the President at a DNC Event, 4/28/11

The Town Hall New York, New York

9:49 P.M. EDT
 
     THE PRESIDENT:  Hello, New York!  Thank you.  How is everybody doing tonight?  (Applause.)  Thank you.  Thank you.  Thank you.  Thank you.  (Applause.)  Thank you.  All right, everybody -- everybody, have a seat, have a seat.  Thank you.  Thank you.  Thank you, everybody.  Thank you.  Thank you, New York.  Thank you.  Thank you, everybody.  Thank you.  Thank you, everybody.  Everybody, have a seat.  Have a seat, have a seat.  Thank you.  (Applause.)  Thank you.  Thank you.
 
Are you fired up?  Is that what you’re saying?  (Applause.) I’m fired up, too.  My name is Barack Obama.  (Applause.)  I was born in Hawaii.  (Applause.)  The 50th state of the United States of America.  (Applause.)  No one checked my ID on the way in.  (Laughter.)  But just in case -- (laughter.)
 
I was out in Chicago earlier today.  I was taping Oprah for one of her last shows.  I was a little disappointed, though -- when I looked under my seat, there was nothing there.  (Laughter.)
 
AUDIENCE MEMBERS:  (Inaudible.)
 
AUDIENCE MEMBERS:  Booo!
 
THE PRESIDENT:  See, there’s always something going on in New York City.  (Laughter and applause.)  Always.
 
AUDIENCE MEMBER:  We love you!
 
THE PRESIDENT:  I love you back.  (Applause.)
 
So it is good to get out of D.C.  D.C. is a wonderful town, but the conversation you hear in Washington is just a little different than you usually hear around the kitchen table or around the water cooler.
 
And that's why we recently decided that our reelection campaign will be the first one in modern history to be based outside of Washington, D.C.  We’re going back to Chicago -- (applause) -- because I don't want a campaign where I’m just hearing from lobbyists and pundits and powerbrokers.  I want our campaign to be hearing from the people who helped me to get to the Oval Office.  I want to be hearing from you.  (Applause.)
 
We’re making sure we’re putting the campaign in your hands  -- the same organizers, the same volunteers, the same people who proved that we could do --
 
     AUDIENCE MEMBER:  (Inaudible.)
 
     THE PRESIDENT:  Okay, okay, thank you.  All right, so let me just say -- no, they can stay.  I think they made their point.  They’re all right.  That's all right.  But if any of the rest of you have something to say -- (laughter) -- let’s just knock it out right now.  (Laughter and applause.)
 
     All right, where was I?  (Laughter.)  I was talking about ordinary people doing extraordinary things.  (Applause.)  And by the way, I just want you to know that Jim Messina, who has been by my side since this campaign began, he is going to do a great job.  He is going to be doing a great job on our behalf.  We’re very proud of him.
 
     Which reminds me, by the way, I know the reason you guys are all fired up, is because the Roots were playing.  (Laughter.)  So give the Roots a big round of applause.  (Applause.)
 
     So that's what this campaign is still about.  It’s your campaign.  It’s not my campaign, it’s your campaign.
 
     Now, a few things have changed since 2008.  I’m a little grayer.  (Laughter.)
 
     AUDIENCE MEMBER:  Looking good!
 
     THE PRESIDENT:  Thank you.  (Laughter.)  Thank you.  (Applause.)  Michelle thinks so also.  (Laughter.)  You know, I’ve got a few dents, a few dings in the fender.  But all of us can still remember that night in Grant Park -- the excitement, the sense of possibility.  And I hope you also remember what I said back then.  I said, this wasn’t the end, this was the beginning; that our climb was going to be steep to the summit where we wanted to get to.
 
Now, it turns out the climb was a little steeper than we expected.  (Laughter.)  We took office during the worst recession since the Great Depression, one that left millions of Americans without jobs, hundreds of thousands of people without homes.  It was a recession that was so bad that we still see the lingering effects, people still grappling with the aftershocks.
 
     So we had to make some tough decisions, and some of those decisions weren’t always popular.  But two and a half years later, an economy that was shrinking by 6 percent is now growing. Over the last four months we’ve seen the largest drop in unemployment since 1984.  (Applause.)  Over the last year we’ve added nearly 2 million jobs to the private sector.  (Applause.)
 
Some of those things that folks said wouldn’t work, they work.  (Applause.)  Remember, we were about to see the U.S. auto industry liquidate.  Now, GM has hired back all its workers and the Big Three are making a profit again.  (Applause.)  But we’ve still got work to do.
 
     AUDIENCE MEMBER:  Oh, yes, we do.  (Laughter and applause.)
 
     THE PRESIDENT:  (Laughter.)  We do.  She’s just -- she’s just speaking the truth.  We still got work to do.  When I decided to run -- and some of you were on this journey three years ago, four years ago, when folks couldn’t pronounce my name. (Laughter.)  What we understood was that even before the recession, folks all across the country were feeling that that American Dream was starting to slip out of their grasp.
 
     I look out and one of the things I love about coming to New York is, it is so representative of what America has always been -- people coming from all corners of the world.  (Applause.)  Immigrants, people traveling in search of opportunity, and saying to themselves, you know, if I work hard, if I take care of my responsibilities, if I pour all that blood, sweat and tears into a future for my children and grandchildren, there’s nothing they can’t achieve.  That’s the idea of America.  That’s the idea of New York City.
 
     And all across this country, there are people who still believe in that.  They’re working so hard every day.  They’re looking after their families.  They’re looking after their communities.  They’re in their churches and synagogues and mosques.  They’re volunteering.  They’re mentoring.  They’re coaching Little League.  And yet they’ve been feeling even before the recession hit that maybe this American Dream, this idea of America was starting to slip away.
 
     They had seen 10 years in which the average income, average wage of Americans had fallen; a country that was becoming more unequal; a country where even if you worked hard you might not be able to retire with the kind of security that you used to expect; a country where the cost of college tuition was skyrocketing; where getting sick might mean that you lose everything you had.
 
     And so we understood America was at a crossroads and that we were going to have to make some serious changes to ensure that the kind of America we believed in was going to be there in the future.  That’s what we were fighting for -- where every child in America can live that life of opportunity; where every family feels like that dream is theirs.  It’s an idea of America where we’re looking out for one another, where folks who are poor or disabled or infirm or in their golden years, that they know they’ve got a community.
 
     We believe in free markets.  We believe in entrepreneurship. We believe in personal responsibility and self-help, but we also believe that we’re a family.  (Applause.)  And we also believe in an America that's growing, and the next generation does better than this one, more prosperous than it was before.  And that prosperity is shared.  It’s not just for a few, but it’s for everybody.  (Applause.)  That's the summit we wanted to reach.
 
     And, look, for all the things we’ve gotten done, we’re not there yet.  My biggest adversaries aren’t my political opponents. My biggest adversary is the cynicism that can be so corrosive when people stop believing in this idea of America.  And what we’ve always been about is understanding that there’s nothing we can’t achieve if we’re working together.  (Applause.)  And it’s going to take a couple more years to get there.  It might take more than one term to get there.  (Applause.)  But I’m reminded every night when I read letters from families all across America that we have no choice but to get there.  
 
     Some of you know that I read 10 letters a night out of the 40,000 or so that we get.  And these letters are inspiring, but they are also sometimes heartbreaking.  You read a letter from a father who’s sent out 20, 30, 40 resumes and hasn’t gotten a response back; or a child writes and says, my parents are about to lose their home, is there something that you can do?  You hear from parents of those who’ve fallen in Afghanistan, or you hear about a young person who is not sure whether they're going to be able to afford to go to college -- and you’re reminded of why we did this, the commitment we made to each other.
 
Those are the Americans I’m thinking about every day when I wake up.  I think about them when I go to bed at night.  They are the reason you elected me President.  You didn’t elect me so that I’d have a fancy title or a nice place to live.  My house in Chicago was just fine.  (Laughter.)  You elected me to make a real difference in the lives of people across this country, to make sure they were getting a fair shot.
 
And we’ve been able to make great progress over the last few years.  But that progress shouldn’t make us complacent.  It should remind us that change is possible.  And it should inspire us to finish what we started.
 
     Because of you, we were able to prevent a second Great Depression.  But in the next few years, we’ve got to make sure that the new jobs and industries of our time are started right here in the United States of America.  In the next few years, we have to make sure that America is prepared to win the future.
 
     Because of you, we ended wasteful taxpayer subsidies that were going to banks and instead used those savings to provide millions of students more affordable student loans and grants.  (Applause.)
 
     Because of you, we’ve raised standards for teaching and learning in schools across the country through what we call Race to the Top.  (Applause.)  But now we’ve got to finish reform and make sure every child is graduating and ready for college and ready for a career, and that we’re prepared to out-educate and out-compete every other nation in the world.  That’s how America will succeed.  (Applause.)
 
     Because of you, we made the largest investment in clean energy in our history.  (Applause.)  And that’s already changing how jobs and businesses across the country are thinking about energy.  We’re creating new businesses, advanced battery manufacturing, and plants building wind turbines and solar panels.  But at a time when gas prices are --
    
     AUDIENCE MEMBER:  $4.00.  (Laughter.)
 
     THE PRESIDENT:  -- just killing folks -- tough.  A lot of truth tellers here.  (Laughter.)
 
     We’ve got a lot more work to do to have an energy policy that works.  We’re going to have to keep on making those investments.  And by the way, we can afford them.  You know, for $4 billion, we could do an awful lot.  And you know where we could get $4 billion is by ending taxpayer subsidies we give to oil companies and gas companies.  (Applause.)  That’s profits coming from your pocket into their pocket.  They’re making enough profit.  We should be investing in the energy of the future, not yesterday’s energy.
 
     Because of you, we’ve put hundreds of thousands of people back to work rebuilding our crumbling infrastructure, our roads, our bridges.  You know, part of America has always been building stuff, having the best stuff -- trains and roads and ports and airports; and now in the 21st century, high-speed rail and the best wireless and the best broadband, to make sure that we’re pulling this economy together.
 
     But you know what, we’ve fallen behind.  Today South Korea has faster high-speed Internet than we do.  We created the Internet.  (Laughter.)  We should be leading.  We shouldn’t be second or third or fifth or 16th place when it comes to technology, innovation, investing in basic science and research.
 
     Because of you, we did what we said we were going to do -- what we tried to do for almost a century -- and that is we said health care should no longer be a privilege, it should be a right in a country this wealthy.  (Applause.)  We said you should never go bankrupt because you get sick.  (Applause.)  Your child should be able to get health care even if they’ve got a preexisting condition.  That’s because of you.  (Applause.)
 
     Because of you, we passed Wall Street reform that makes sure that the financial system doesn’t go through what it went through again and, along the way, that you as a consumer aren’t getting cheated when it comes to applying for a credit card or a mortgage.  (Applause.)
 
Because of you, we passed laws that make sure that an equal day’s pay is an equal day’s work.  Because I don’t want Sasha and Malia being treated second-class.  (Applause.)  That’s one of the reasons we put two women on the Supreme Court.  (Applause.)
 
     Because of you, we overturned “don't ask, don't tell,” because we want everybody to be able to serve their country, regardless of who they love.  (Applause.)
 
     Because of you, we removed 100,000 troops from Iraq, like we said we were going to do.  (Applause.)
 
     AUDIENCE MEMBER:  Thank you!
 
     THE PRESIDENT:  That's because of you.  (Applause.)
 
     AUDIENCE MEMBER:  And you!  (Applause.)
 
     THE PRESIDENT:  Now we’ve got to protect the changes we’ve made.  And we’ve got to keep on moving forward to get done the things we didn’t get done.  We’ve still got to get comprehensive immigration reform passed, because we can be a nation of law and a nation of immigrants.  (Applause.)
 
     We need to finally break the cycle of one energy crisis after another, and start getting on the path of real -- (applause) -- a real energy policy that frees ourselves from dependence on foreign oil and cleans up the planet in the process.  (Applause.)  We’ve got to leave America better than we found it, and we’re not done yet.
 
     So, New York, that's what this debate that we’re having in Washington right now is about.  Folks talk about budgets and numbers and deficits and debt.  And deficits and debt are serious, and we’ve got to do something about it.  But this is also a debate about values.  (Applause.)  This is also a debate about what kind of country we believe in.
 
     Yes, we believe in a government that lives within its means. And I just want to remind people that when I walked into office, we had a trillion-dollar deficit.  (Applause.)  And some of the same folks who are now talking about deficits voted for two wars that weren’t paid for, tax cuts that weren’t paid for -- (applause) -- a prescription drug policy that was not paid for, but that’s somehow all forgotten now.  (Laughter.)  A little amnesia there.
 
But now this is our responsibility.  We’ve got to be serious about cutting spending in Washington.  We’ve got to make cuts in domestic spending, but we also have to make cuts in defense spending.  (Applause.)  We also have to make cuts in all the loopholes in our tax code.  Those also have to be cut. (Applause.)   
 
     We’ve got to eliminate every dime of waste, and if we’re serious about taking responsibility for the debt that we owe, then we’re going to have to make some tough decisions.  We’ve got to decide what we can afford to do without.
 
AUDIENCE MEMBER:  Guantanamo!
 
THE PRESIDENT:  Case in point.  And we’ve got to make sure that the burdens and the sacrifices of getting a handle on our debt and our deficit, that they’re shared.  But we also have to remind ourselves of the kind of America that we believe in, the kind of America that allowed us to live out our American Dream.
 
We’re not going to pull up the ladder behind us.  I’m not going to reduce our deficit by sacrificing the things that always made up great as a people.  (Applause.)  I’m not going to sacrifice investments in education.  I’m not going to make scholarships harder to get and more expensive for young people.  I’m not going to sacrifice the safety of our highways or our airports.  I’m not going to sacrifice clean air and clean water. (Applause.)  I’m not going to sacrifice clean energy at a time when we need to free ourselves from dependence on foreign oil, and folks are getting killed at the pump.  I’m not going to sacrifice America’s future.  (Applause.)
 
There’s more than one way to mortgage America’s future.  We mortgage that future if we don’t get a handle on our deficit and debt, but we also mortgage it if we’re not investing in those things that will assure the promise of the American Dream for the next generation.
 
And so part of this budget debate has to be about ending tax cuts for the wealthiest 2 percent of Americans in this country.  (Applause.)  I say that -- (applause) -- look, I say that not because I want to punish success.  It’s because if we’re going to ask all Americans to sacrifice a little bit, we can’t just say to millionaires and billionaires, you guys go ahead, don't worry about it.  (Laughter.)  Just keep on counting your money.  (Laughter.)
 
     I’m talking about myself.  Look, I don't want a $200,000 tax cut that's paid for by asking 33 seniors each to pay $6,000 more in Medicare costs.  I don't want that.  (Applause.)  I don't want a tax cut that's paid for by slashing Head Start slots for young people here in New York City -- (applause) -- or eliminating health insurance for millions of people currently on Medicaid, seniors in nursing homes and poor kids and families with children with autism or other disabilities.  That's not a tradeoff I’m willing to make.  (Applause.)  That's not a tradeoff most Americans are willing to make.  That's not who we are.  We are better than that.  That's what this debate is about.  (Applause.) We’re better than that.  (Applause.)
 
     What makes America great isn’t just our skyscrapers.  It’s not our military might.  It’s not the size of our GDP.  All those things are things that we are rightly proud of.  But at our core, what makes us great is our character.  We are individualists.  We believe in free markets.  We are entrepreneurs.  We believe that each of us is endowed by our Creator with certain inalienable rights and liberties.  We don’t like folks telling us what to do. (Laughter.)  That’s part of what makes us American.
 
     But what also makes us American is the idea that we’re all in this together, that I am my brother’s keeper, I am my sister’s keeper, and that when I look out for somebody else I’m not doing it out of charity.  If I’m driving through Harlem and I see a well-constructed school and young people that I know are being taught what they need to learn, my life is better.  (Applause.)  I know I’ll be safer, and I know that as a country we’ll be aligned.  We’ll be moving together forward hand-in-hand, and this country will be less divided.  My life will be better.
 
     If I’m driving by Central Park and I see an elderly couple strolling, holding hand-in-hand, and I think to myself someday Michelle and me, we’re going to be strolling hand-in-hand.  (Applause.)  And I’ll be able to take a walk in Central Park again, and nobody will recognize me.  (Laughter and applause.)  But it makes me to feel good to know that that couple, they’ve got Social Security, they’ve got Medicare, that they’ve got a sense of dignity and security in their golden years.  (Applause.)     
It’s not charity -- it makes my life better.  No man is an island.  We’re not here by ourselves.  That’s our vision of America.  It’s not a vision of a small America.  It’s a vision of a big America that is compassionate and generous and bold and optimistic.
 
I don’t want a cramped idea of America.  I don’t want an idea of America that says, “no, we can’t” -- and we can’t afford to look after folks who need help, and we can’t afford to make sure that the ladders of opportunity are available for the next generation, and our seniors have to fend for ourselves, and we can’t afford to rebuild our infrastructure, and we can’t afford to invest in science and basic research.  That’s not the America I know.
 
I want a confident America where, yes, everybody makes sacrifices, but nobody bears all the burden, and we live up to the idea that no matter who we are, no matter what we look like, no matter whether our ancestors landed on Ellis Island or came here on a slave ship or crossed the Rio Grande, we are all connected to one another.  We rise and fall together.  (Applause.)  
 
That’s the idea at the heart of America.  That’s the idea at the heart of America.  That’s the idea at the heart of our campaign.  That’s why I’m running again.  That’s why I need your help more than ever.  We are still at the early stages, but we’ve got to get out of the gate strong.  (Applause.)
 
I know there are times where some of you felt frustrated, where we haven’t gotten everything done that we wanted to get done.  I know you guys.  (Laughter.)  Why did health care take so long?  And we didn’t get our public option -- (laughter) -- you know, it’s like, you know, what are we doing about this energy thing?  It’s not happening fast enough.  And, look, small business -- you know.  (Laughter.)
 
     I know all of you -- I’ve got a couple thousand political consultants here.  (Laughter.)  And sometimes -- how come Obama is not communicating properly?  And it’s like we’re -- and their narrative, and we have to -- you know, I see your comments.  (Laughter.)  And you look wistfully at the poster -- (laughter)  -- remember that day in Iowa?  (Laughter.)  I know.  (Laughter.) Then your friends come and talk to you and, oh, Obama has changed.  (Laughter.)
 
     AUDIENCE MEMBER:  I love you, Mr. President!  (Applause.)
    
     THE PRESIDENT:  But what I’m saying -- we know this wasn’t going to be easy, though.  A journey like this one, we knew there were going to be setbacks and detours and times when we stumbled. People act like -- sometimes I read folks talking about, wow, his campaign was so brilliant and so smooth.  These people weren’t on the campaign.  (Laughter.)  I remember us screwing up all the time during the campaign.  (Laughter.)
 
     But as is true in the campaign, so has it been true for America -- that each and every juncture in our history, when our future was on the line, when we hit that fork in the road, we came together.  We solved our problems.  We transformed ourselves from an agricultural economy to an industrial economy to an information economy.  We absorbed new waves of immigrants.  We made sure that we finally eradicated the stain of slavery, and made sure that women were full participants in our democracy.  (Applause.)  We managed to move forward not as Republicans or Democrats, but as Americans; as one people, and as one nation.
 
     So when you hear people saying, well, our problems are insoluble, when you confront the cynicism of others or sometimes your own, I just want you to think about all the progress we’ve already made.  (Applause.)  I want you to think about all of the business that we’ve got ahead of us.  I want you to remember those words that summed up what we’ve been about, and the commitment we made to each other:  Yes, we can.  (Applause.)  
 
     Thank you, everybody.  God bless you.  (Applause.)  Thank you.  Thank you.  (Applause.)

END
10:24 P.M. EDT

Remarks by the President at a DNC Event

Private Residence New York, New York

6:05 P.M. EDT
 
     THE PRESIDENT:  I'm going to use a mic just because we've got two rooms.  Everybody please have a seat.  Sit down, sit down.
 
     I'm among a lot of friends and I, first of all, obviously want to thank Jon and Sharon for hosting us in this extraordinary venue.  These guys have been just great friends from the start. Some of you know that Jon was a big supporter of mine in my first U.S. Senate race when nobody could pronounce my name.  (Laughter.)  And I had a chance to meet Sharon then and could already see that -- where that was going.  (Laughter.)  So it is wonderful to see them together as newly-weds and we are just thrilled to be with them.
 
     I also want to thank Orin and Michael for the extraordinary work that you guys did.  I know that you guys worked really hard as co-hosts to this event, and I'm very grateful.  They have both been long-time supporters and long-time friends and I really appreciate them.  So give them a big round of applause.  (Applause.)
 
     So today was a fun day.  (Laughter.)  I wasn’t -- nobody checked my ID at the door.  (Laughter.)  But it was also a serious day because part of what happened this morning was me trying to remind the press and trying to remind both parties that what we do in politics is not a reality show.  It’s serious.
 
     I get, as many of you know, 10 letters a night from citizens all across the country, and the letters you get, some of them are heartbreaking; almost all of them are inspiring.  And the story these letters tell are of people who have done everything right, are looking after their families, are looking after their communities, are participating in Little League, are members of their church or their synagogues and active participants, volunteer, and yet are worried.  They’re worried about the direction of our country.  They’re worried about their specific circumstances.
 
     Sometimes I get letters from children who are worried about their parents losing a job.  And I get letters from parents describing what it’s like to send 16 resumes out and not get a response.  I hear from families who are worried about losing their homes.  I worry about small businesses who have put their heart and soul and everything they own into something that was working and now suddenly credit has been pulled back and they're not sure if they're going to make it.
 
     And most of all, I think what you find are people who are worried about the future of the American Dream.  Now, everybody here, almost by definition, has lived out that American Dream.  We have been extraordinarily blessed by a country that historically has provided more opportunity to more people than any other in history.  Many of us are children of immigrants.  Sharon was just describing what it was like for her parents to come here from other countries -- in some cases, fleeing the Holocaust -- and somehow being able to make a life for their families and then ultimately see their children and their grandchildren succeed in ways that they never dreamed before.  And that's the story for most of us.
 
     And the question is, will that same story be told by our children and our grandchildren and our great grandchildren?  And more importantly, will it be told by the folks who do all the work here in New York City and all across the country, washing dishes and maintaining lawns and working at factories?  Are they going to be able to tell that same story?
 
     That's what prompted me to run for the United States Senate when Jon first supported me; that's what prompted me to run for President.  I wanted to be the advocate for an America that continues to offer opportunity to everybody, regardless of race and creed and color.
 
And I didn't expect that not only I would have the extraordinary honor of taking this highest office, but also doing so at a time when we were facing the worst crisis since the Great Depression.  Now, we’ve spent two years cleaning up after a big mess.  And not all the decisions that we made were popular.  I think most of the decisions we made were right.  Because of the actions that we took swiftly upon coming into office, the financial system stabilized, and I think that if you asked anybody back in March of 2009 whether we were going to see almost all of the losses on Wall Street recover, the financial system working again at relatively modest costs to taxpayers, I think most of us would have taken that scenario.
 
     We have a auto industry that for the first time in a very long time is turning a profit, and has hired back workers instead of laying them off.  We have been able to take an economy that was shrinking at about 6 percent per quarter and is now growing. And we’ve added 2 million jobs over the last 13 months in the private sector alone.
 
     So we’ve made extraordinary process.  And along the way we’ve done a few other things, like make sure that families aren’t going bankrupt because they get sick; and making sure that equal pay for equal work is a reality; and appointing a couple of women to the Supreme Court -- because Lord knows we need more women on that court -- (applause) -- and ending policies like “don’t ask, don’t tell,” that were prohibiting people who loved each other from being able to serve.  (Applause.)
 
     So we’ve made enormous progress, but those letters tell me that we haven’t made enough.  We’ve still got a lot of work to do.  We’ve got a lot of work to do to continue to lower the unemployment rate and grow the economy.  We’ve got a lot of work to do to make sure that we get control over a deficit and debt that is a serious threat to our long-term future.  And we’ve got to do it in a way that ensures that we’re making the investments that allow us to be competitive in the 21st century -- investments in education, investments in infrastructure, investments in basic research and science, which have always been the hallmark of a dynamic American economy.
 
     We’ve got a lot more work to do to fix an immigration system that’s broken.  And we have a lot more work to do to make sure that we’ve got an energy policy that works.  So I am not satisfied with the progress we’ve made, but we’re on the right track.
 
One other area that I’m not satisfied about is the fact that we haven’t been able to create the kind of politics that I think we’re going to need to meet all these challenges.  Partly because of the stresses of the recession over the last couple of years, politics is as polarized as ever.  And I think the hope that I have that we would start coming together in a serious way and have a serious debate about how we move the country forward has been resisted.  I won’t say that the Democrats have never been at fault in that, but I will say that my administration and I think Democrats in Congress are serious about trying to solve these problems and not simply to score political points.  And I think it can be done.
 
But part of what’s going to have to happen is that serious politics will need to be rewarded.  We’re going to have, between now and 2012, a serious debate about the kind of America we believe in.  And it is my intention to make sure that as hopeful as 2008 was, I want 2012 to be an election in which we’re not just talking slogans, we don’t just have pretty posters, but we are looking soberly at the choices we face.  Because, ultimately, I think if we had a serious debate, not only will Democrats win, not only will I win, but I think America will win.
 
     I think the American people have good instincts.  They’re busy, they are preoccupied with family and work, and so sometimes they’re not always paying close attention to these debates.  But there is a clarifying moment that is occurring now symbolized by the debate between the House Republican budget and the budget that I presented in terms of how we deal with deficit and debt that I think will focus people’s attention.
 
     And we’ve got the potential, I think, to make some decisions that are going to have ramifications for the next 50 years.  I’m optimistic we’ll make the right decisions.  And I’m optimistic that for the next five-and-a-half years I’m going to be able to do my part in leading the country in a good direction.
 
     But I’m not going to be able to do it alone.  I’m going to have to have the help of all of you.  And, as I said, in 2008, it was -- I had a lot less gray hair -- (laughter) -- and it was exciting, partly because it was so unlikely that I could be elected.  And now I’m the incumbent and folks have various disappointments and, well, he hasn’t gotten this done fast enough and we’re still waiting for that to happen.
 
And that’s understandable.  We’re not going to have the same kind of campaign entirely that we had in 2008.  But the animated spirit behind it, the desire to make sure that that American Dream is available for everybody and that we have -- when we have tough decisions to make, we have shared sacrifice, no single group or person is bearing that burden, and that we’re also making sure that we’ve got shared opportunity and access -- that animating spirit at the core of my campaign, the belief that there’s a lot more that we have in common than what drives us apart, that hasn’t changed.  And my enthusiasm for this job and my optimism about America is not diminished.
 
So I hope that all of you guys understand that this is going to be a long, hard road.  In some ways, it’s going to be a little bit harder than the first time around.  But I’m confident we’re going to succeed.  And I’m confident America is going to succeed. And, in part, all of you make me confident about that.
 
So thank you very much, everybody.  (Applause.)

END
6:18 P.M. EDT

President Obama Signs Alabama Emergency Declaration

The President tonight declared an emergency exists in the State of Alabama and ordered Federal aid to supplement State and local response efforts in the area struck by severe storms, tornadoes, and straight-line winds beginning on April 27, 2011, and continuing.

The President's action authorizes the Department of Homeland Security, Federal Emergency Management Agency (FEMA), to coordinate all disaster relief efforts which have the purpose of alleviating the hardship and suffering caused by the emergency on the local population, and to provide appropriate assistance for required emergency measures, authorized under Title V of the Stafford Act, to save lives and to protect property and public health and safety, and to lessen or avert the threat of a catastrophe in all 67 counties in the State of Alabama.

Specifically, FEMA is authorized to identify, mobilize, and provide at its discretion, equipment and resources necessary to alleviate the impacts of the emergency.  Emergency protective measures, limited to direct Federal assistance, will be provided at 75 percent Federal funding.  

W. Craig Fugate, Administrator, Federal Emergency Management Agency (FEMA), Department of Homeland Security, named Joe M. Girot as the Federal Coordinating Officer for Federal recovery operations in the affected area.  

FOR FURTHER INFORMATION CONTACT:  FEMA (202) 646-3272.

Executive Order 13571--Streamlining Service Delivery and Improving Customer Service

By the authority vested in me as President by the Constitution and the laws of the United States of America, and in order to improve the quality of service to the public by the Federal Government, it is hereby ordered as follows:

Section 1.  Policy.  The public deserves competent, efficient, and responsive service from the Federal Government.  Executive departments and agencies (agencies) must continuously evaluate their performance in meeting this standard and work to improve it.  To this end, Executive Order 12862 (Setting Customer Service Standards), issued on September 11, 1993, requires agencies that provide significant services directly to the public to identify and survey their customers, establish service standards and track performance against those standards, and benchmark customer service performance against the best in business.  This effort to "put people first" was an important step.  It was reinforced by a Presidential Memorandum for the Heads of Executive Departments and Agencies issued on March 22, 1995 (Improving Customer Service), and a further Presidential Memorandum issued on March 3, 1998 (Conducting "Conversations with America" to Further Improve Customer Service).

However, with advances in technology and service delivery systems in other sectors, the public's expectations of the Government have continued to rise.  The Government must keep pace with and even exceed those expectations.  Government must also address the need to improve its services, not only to individuals, but also to private and Governmental entities to which the agency directly provides significant services.  Government managers must learn from what is working in the private sector and apply these best practices to deliver services better, faster, and at lower cost.  Such best practices include increasingly popular lower-cost, self-service options accessed by the Internet or mobile phone and improved processes that deliver services faster and more responsively, reducing the overall need for customer inquiries and complaints.  The Federal Government has a responsibility to streamline and make more efficient its service delivery to better serve the public.

Sec. 2.  Agency Customer Service Plans and Activities.  Within 180 days of the date of this order, each agency shall develop, in consultation with the Office of Management and Budget (OMB), a Customer Service Plan (plan) to address how the agency will provide services in a manner that seeks to streamline service delivery and improve the experience of its customers.  As used in this order, the term "customer" refers to any individual or to any entity, including a business, tribal, State or local government, or other agency, to which the agency directly provides significant services.  The plan shall set forth the agency's approach, intended benefits, and an implementation timeline for the following actions:

(a)  establishing one major initiative (signature initiative) that will use technology to improve the customer experience;

(b)  establishing mechanisms to solicit customer feedback on Government services and using such feedback regularly to make service improvements;

(c)  setting clear customer service standards and expectations, including, where appropriate, performance goals for customer service required by the GPRA (Government Performance and Results) Modernization Act of 2010 (Public Law 111-352);

(d)  improving the customer experience by adopting proven customer service best practices and coordinating across service channels (such as online, phone, in-person, and mail services);

(e)  streamlining agency processes to reduce costs and accelerate delivery, while reducing the need for customer calls and inquiries; and

(f)  identifying ways to use innovative technologies to accomplish the customer service activities above, thereby lowering costs, decreasing service delivery times, and improving the customer experience.

Sec. 3.  Publication of Agency Customer Service Plans.  Each agency shall publish its plan on its Open Government web page.

Sec. 4.  Assistance in Implementation.  In consultation with the heads of executive departments and agencies, the Chief Performance Officer, who also serves as the Deputy Director for Management of the OMB, shall develop guidance for implementing the activities outlined in this order.  Such guidance shall include, among other things, the nature and scope of services to which the order's requirements will apply.  The Office of Management and Budget, the General Services Administration, and the Office of Science and Technology Policy shall assist and support agencies in developing customer service standards and plans, online posting of customer service metrics and best practices, expediting review for customer feedback mechanisms under the Paperwork Reduction Act (44 U.S.C. 3501 et seq.), improving the design and management of agency websites providing services or information to the public in compliance with section 508 of the Rehabilitation Act (29 U.S.C. 794d), and using innovative technologies to improve customer service at lower costs.

Sec. 5.  Independent Agencies.  Independent agencies are requested to adhere to this order.

Sec. 6.  Privileged Information.  Nothing in this order shall compel or authorize the disclosure of privileged information, law enforcement information, information affecting national security, or information the disclosure of which is prohibited by law.

Sec. 7.  General Provisions.  (a)  Nothing in this order shall be construed to impair or otherwise affect:

(i)   authority granted by law to an executive department, agency, or the head thereof; or

(ii)  functions of the Director of the OMB relating to budgetary, administrative, or legislative proposals.

(b)  This order shall be implemented consistent with applicable law and subject to the availability of appropriations.

(c)  This order is not intended to, and does not, create any right or benefit, substantive or procedural, enforceable at law or in equity by any party against the United States, its departments, agencies, or entities, its officers, employees, or agents, or any other person.

BARACK OBAMA

THE WHITE HOUSE,
April 27, 2011.