PMAB Subcommittees

Subcommittees meet periodically throughout the year to develop information to help the full Board formulate their recommendations to the President and the President’s Management Council.  All final subcommittee reports will be posted on the site.

PMAB has formed two subcommittees for 2014:

Transforming the Customer Service Model

This subcommittee worked to create data baseline (“as-is” benchmarks) to begin conversation regarding real estate shrinkage and embedded real estate goals into agency planning processes.

Subcommittee members include:
Sam Gilliland
Shantanu Narayen
Enrique Salem
Ronald Williams

Customer Service: Driving Change at the Front Lines

This subcommittee is identifying key elements of establishing a customer-focused culture among the front-line workforce, including customer service metrics, award/incentive programs, and training techniques/tools.

Subcommittee members include:
Jeffrey B. Kindler
Gail McGovern
Elizabeth Smith

PMAB continues to receive updates on progress made as a result of subcommittees formed over the past three years.

These subcommittees in 2013 were:

Real Estate

This subcommittee worked to create data baseline (“as-is” benchmarks) to begin conversation regarding real estate shrinkage and embedded real estate goals into agency planning processes.

Innovation

This subcommittee helped to create the Public/Private Executive Development Program.

These subcommittees in 2012 were:

Strategic Sourcing

This subcommittee is identifying private sector best practices in strategic sourcing that can be transferred to the Federal Government.

Subcommittee members include:
Sam Gilliland
Debra Lee
Gail McGovern
Tim Solso
Ronald Williams

Improper Payments

This subcommittee is improving efforts to reduce improper payments, focusing on data analytics and business intelligence solutions, and creating effective governance and oversight.

Subcommittee members include:
Greg Brown
Jeff Kindler
Enrique Salem
Liz Smith

These subcommittees in 2011 were: