Champions of Change

Engage and Connect

President Obama is committed to making this the most open and participatory administration in history. That begins with taking your questions and comments, inviting you to join online events with White House officials, and giving you a way to engage with your government on the issues that matter the most.

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Latest News

  • Ensuring Local Budget Choices Are Understood

    Mary BuntingMary Bunting is being honored as a Champion of Change for her efforts in local innovation. 


    I became City Manager of Hampton, Virginia in January 2010 and began to prepare my first city operating budget as the decline in home values hit and the recession limited income growth of our residents. The city had an initial budgetary shortfall of $19 million. Even though cuts were required, my past experience told me that – without a different approach – community consensus on what were acceptable cuts would be nearly impossible to achieve.

    To many citizens, the budget is an overwhelming document that’s hard to understand – and an easy target for criticism, especially when cuts are required. Yet, budget decisions drive nearly everything that happens in local government for the next year by setting the allocations of resources. 

    Traditionally, managers make such choices based on many logical factors, such as impact of programs and return on investment, but every program has a constituent group that values it. Once budgets are released, those stakeholders complain about the cuts. Often, council members – wishing to be responsive to resident feedback – then choose another set of cuts that affect a different group of people who have less time to respond to the impacts before the budget is eventually adopted. In the end, no one is happy and many will not understand the full effects until the cuts start to impact them on a daily basis. I believed there was a better way.

    With help from a lot of people, we decided to engage our residents more proactively on the front end of the process – before staff recommendations were solidified and presented. By using an aggressive outreach program of large public gatherings—including adding instant polling technology that allowed every person to voice an opinion on every issue and immediately see the group polling results—small neighborhood and organizational chats, public comment drop-boxes, Internet chats, social media, and internet polling, we dramatically increased the number of people who actually participated in these crucial discussions.

    By taking issues to residents, we worked to make the budget a much less intimidating issue. We worked to reduce dollar decisions to value choices that relate to other financial decisions that citizens make in their daily lives.  For example, what services are “needs” vs. “wants”? Are you satisfied with the level of police protection, or should we do more? To save money, can we reduce hours at parks, libraries, and community centers, or should we consider closing some?

    The budget isn’t decided  by  polls, but greater outreach has given city leaders  input to help us shape three years of extremely challenging budgets. Moreover, technology has enabled us to reach more people and engage them in their local government.  And each year, more people have joined in the discussion, with much of the growth coming from busy working families who are able to contribute their views online.

    Because of this extensive outreach and input, budget proposals have been adopted with few changes. Instead of pushback, stakeholders and residents have largely embraced the decisions because they have seen a correlation in the broader community input and the decisions made.  Even in the face of difficult choice, Hampton’s citizenry remains satisfied with our local services.  Ninety-four percent of residents are satisfied with the level of information available on city services and 93% are satisfied with both the overall work performance and the courtesy of city employees. I believe citizens are satisfied because residents play a role in shaping our decisions. Residents contribute ideas, feel more involved in government, and thus understand the difficult choices we face.

    I am honored to have been selected as a White House Champion of Change, but the honor really belongs to all the Hampton residents and staff that came together to ensure local budget choices are understood by the larger community.

    Mary Bunting is City Manager of Hampton, Virginia

  • All Change is Local

    Ted SmithTed Smith is being honored as a Champion of Change for his efforts in local innovation. 


    My boss, Louisville Mayor Greg Fischer, likes to say: “In city government, you’re closer to the customer.”  This proximity to citizens – in contrast to state or local government -- is one of the things that lured me from a post in Federal government in Washington, DC, to local municipal government in Louisville, KY.

    So much of my job is looking to find new ways to help our neighbors enrich our community, and I believe a city is the best place to incubate innovative change. In my role as Chief of Economic Growth and Innovation for Metro Louisville, Kentucky, I get to work with a spectrum of public, private, and nonprofit entities in Louisville.

    We have the tools necessary to help businesses form and grow, but the work is often compartmentalized. For example, we have had a very successful low interest public loan program that has a great history of helping the small business or the distressed business which is important, but we also want to be sure the resources we have are not just saving jobs but supporting job creation.

    I got that chance a few months ago when an innovative healthcare start-up was struggling with the lag time in one of the new CMMI Accountable Care Organization programs. This great startup had two co-founders taking risks to improve the way primary care is delivered – actually bringing more care to patients at lower cost. However, the Federal program that pays for these care savings was not going to pay fast enough to keep the lights on for the new startup. And there is no bank willing to secure a loan for a company without revenue or assets and just a letter from HHS offering payment in the future. In short, my team looked at that letter from the Federal government and made the decision that our loan program could recognize that as collateral for a loan that ultimately allowed the company to not only stay in business but begin hiring on schedule to get to those health savings sooner.

    If members of our community are willing to risk their own savings to build a company, create new jobs, and improve health in our city and others across the country, maybe there is room to innovate the way government works.  That is the context for this recognition from the White House. Government needs to innovate to take some risks, and to be a partner for those entrepreneurs who risk so much more to grow our economy. I’m not sure I deserve this honor, but I’m glad we can find leverage between government programs at different levels to let innovators innovate, create jobs, and improve quality of life on a platform that welcomes it.

    Dr. Ted Smith is the Chief of Economic Growth & Innovation for Metro Louisville Government

  • Bridging the Digital Divide

    Carolyn HoggCarolyn Hogg is being honored as a Champion of Change for her efforts in local innovation. 


    I have worked for the private and public sectors in the area of banking, healthcare, and local government. In all of those fields, my career has been focused on supporting underprivileged populations, which has helped me develop the  skills necessary to maximize limited resources our current economic times. During the recent economic downturn, my staff was reduced by 25 percent. I realized that we needed to find new ways to deliver core services. Recognizing that a city is only as good as the region surrounding it, I also saw an opportunity to reach out to community partners to transform government at the local level. This change in approach and opportunity to partner with Federal departments such as USDA as part of the Strong Cities/Strong Communities (SC2) program opened up conversations with the San Joaquin Valley Regional Broadband Consortium, Office of Community and Economic Development with California State University, Fresno, and other SC2 Federal teams to focus on bringing wireless broadband to the rural area and sharing common applications used among all municipalities throughout the region to maximize public funds.

    There is a digital divide in the San Joaquin Valley between the urban core and the rural area. The rural area continues to struggle for connectivity and, if left unaddressed, larger food supply challenges could be faced, according to Robert Tse, USDA, one of my Federal partners from SC2. Our conversation began because we shared a common goal, “how to get connected”. From the city’s perspective, I’m working on a California Government Consortium concept that could transform the way local governments operate by using a shared secure pipeline to the state’s Federated Data Center to share common applications all cities and counties use to conduct business. The problem is the limited funds currently available that are specific to technology.

    From USDA’s perspective, the San Joaquin Valley feeds 1/3 of the world with more than 350 different crops grown in our region which makes the San Joaquin Valley unique. Global demands for our crops are increasing as the population expands and becomes more urbanized. Our planet has, at most, 12 percent more land available for growing crops and our current water supply in the Central Valley just meets current demands. We need to “farm smarter” using water sensor technology that has the potential to save the equivalent amount of water in Lake Shasta annually and other innovative technologies that can potentially double our agricultural crop production, reduce energy consumption and double the amount of revenue coming into the Fresno region.

    The missing link is wireless broadband in rural areas. Wireless broadband will allow for the use of new “smart-farming” technologies such as remote sensing devices at the field level to assess soil conditions, water and chemical needs, and climate changes and to control equipment such as tractors with GPS capability to plow smartly due to precise farming. Additional beneficiaries include our educational community as they embrace distance learning and mobile connectivity and our healthcare partners for tele-health to provide better patient screening at rural clinic sites.

    Under our economic development umbrella, the opportunity to combine California’s strengths – agriculture and technology – will ignite our revitalization efforts by attracting high-tech agriculture companies to the downtown area which has been under-utilized and has become a financial drain. The downtown area is a perfect location for high-tech agriculture companies as we are working with telecommunication carriers to bring ultra-high speed broadband to the downtown corridor and other incentive areas within the city. Doug O’Brien, Deputy Under Secretary for Rural Development, has stated that he “envisions startups making broadband-dependent water sensors and other high tech agriculture equipment in the [San Joaquin] Valley. Tse also said, “Just as railroads brought economic growth to communities that were connected to the rail lines in the 19th century, and water ports provided the same connectivity in to cities in the centuries before, broadband offers the same access to prosperity in the 21st century”.

    I see wireless broadband throughout our region, including the underserved areas, as “data” transportation to historical economic drivers.

    My vision for the City of Fresno’s success is to partner with our regional stakeholders to bring wireless broadband to our entire community benefitting multiple stakeholders and, under the economic development umbrella, having the tools to help solve agriculture, economic, health, and social problems. Once the availability of ultra-high speed broadband in Downtown Fresno and other incentive areas are in place, the economy in our region will benefit. This infrastructure could serve as the underpinning for development of a regional agricultural technology cluster in Fresno, which means good jobs and would also help address the digital divide for urban and rural residents allowing for “Big Data” innovation.

    Carolyn T. Hogg is the Chief Information Officer for Fresno, California. 

  • Community Engagement and Civic Collaboration

    Adel EbeidAdel Ebeid is being honored as a Champion of Change for his efforts in local innovation. 


    Philadelphia is honored to participate in the Champions of Change ceremony at the White House and highlight our efforts at re-casting the role of government through community engagement and civic collaboration. Our city has worked hard to develop impactful partnerships with community-based organizations, institutions of higher education, and residents in order to positively influence social outcomes in under-resourced neighborhoods. Two Philadelphia programs, KEYSPOT and Philly Rising, employ this civic collaboration model for planning and implementation and serve as working models for innovative government.

    KEYSPOT is a neighborhood-based, public technology collaborative responsible for an integrated network of 77 technology-enabled community centers formed to close significant gaps in technology access and adoption that are particularly persistent in low-income neighborhoods. Similarly, the Philly Rising program relies on a collaborative, community-based approach to empower residents to tackle crime and quality of life issues and coordinate city services to better meet those challenges. KEYSPOT and Philly Rising both leverage Philadelphia’s tremendous community assets to link and further develop physical, human, and community infrastructures in order to provide residents with tools and support so that they may realize their vision for family and community. 

    We will continue to build on the success of these innovative initiatives and look forward to what’s next.

    Adel Ebeid is Philadelphia, Pennsylvania's first Chief Innovation Officer

  • Efficiency through Strategic Data Analysis

    Michael FlowersMichael Flowers is being honored as a Champion of Change for his efforts in local innovation. 


    Performance data shines a bright light on how well cities are addressing the public’s diverse concerns—from potholes to playgrounds. And the best data efforts draw not just on agency records and systems, but also on New Yorkers themselves, including questions they ask and complaints they file with 311. Combined, this information helps agencies manage workloads, leverage strengths, and close gaps.

    To this end, New York City is moving beyond mere performance measurement; the City is weaving together data from sources across local, state, and Federal agencies to gain unprecedented insight into public conditions and trends. We are applying the latest technology and predictive analyses to get ahead of the difficult issues facing our communities.

    Mayor Michael Bloomberg has assembled an expert analytics team in his Office of Policy and Strategic Planning to lead the City into this new era of data-centered innovation. The team conducts the kind of aggressive data mining and analysis that brings the complete “digital fingerprint” of just about any complex urban problem into focus—and helps determine which tools of government, across agency boundaries, can best address it.

    That includes some of the trickiest problems—those that do not fit neatly within agency portfolios and that seem insurmountable given the strain on existing resources.

    For example, illegal conversions, apartments whose unscrupulous landlords have illegally subdivided to cram tenants in for greater profit, continue to be a problem. Every year, the City receives thousands of complaints about these properties, which are often unmonitored and unsafe for the families who live in them. For a long time, City agencies had no way to hone in on the properties that posed the greatest risk of fire where residents could be hurt or killed. Then analysts began looking at several previously unexamined sources of data about fires across the city, and a pattern emerged. The data used, including the property owner’s financial condition, building’s history of complaints, construction date, and neighborhood demographics all showed a link to fire risk. Strategic data targeting allowed building inspectors to prioritize properties that required immediate investigation and streamline the process for examining complaints. As a result of this efficiency, high-priority complaints were addressed faster, resources were strategically deployed, and the rate for vacating illegal conversions jumped from 13 percent to 70 percent with no increase in the operating budget.

    We will continue to use these tools to help make the lives of New Yorkers better, and am honored to be called a “Champion of Change.”

    Michael P. Flowers is the Analytics Director for New York City Mayor Michael R. Bloomberg’s Office of Policy and Strategic Planning.

  • Driving Innovation and Change in Government Technology

    Phil BertoliniPhil Bertolini is being honored as a Champion of Change for his efforts in local innovation. 


    In my role as Oakland County Chief Innovation Officer, I have worked alongside our County Executive, L. Brooks Patterson, to provide the vision, leadership, and executive sponsorship needed to drive innovation and real change in government technology, even in tough economic times. Michigan remains among the hardest hit by the national economic crisis, with recent years bringing the worst economic environment the state has ever seen. Creating and implementing large-scale change can be challenging under the best circumstances. Innovation seems nearly impossible for governments struggling under the twin burdens of rising costs and dwindling revenues. With our long-term approach to government technology implementation, however, Oakland County has shown that driving innovation in a tough economy is possible and even necessary for the continued provision of critical government services. My philosophy of “build it once, pay for it once, and everybody benefits” supports further innovations in government technology, which in turn produced an information technology operating budget that is balanced for the next three fiscal years.

    Oakland County’s Information Technology Department creates cost-effective “eGovernment” solutions to meet customers’ needs. Wherever possible, as a team, we meet requests for increased or improved services with investments in technology that can be used across all units of government. For example, Access Oakland is a robust suite of eCommerce services that is used by many County departments, courts, and municipalities. Since 1997, Access Oakland has provided convenient online services to people doing business with the County, resulting in an annual average net benefit of $1.3 million to County taxpayers. Cumulative benefits resulting from the County's eGovernment programs are estimated to be more than $71.5 million for fiscal years 2003 – 2011.

    Last year, I led the formation of G2G Cloud Solutions to support intergovernmental cooperation while containing operating costs for everyone. G2G Cloud Solutions enables technology sharing among governments via the Web. It is based on the idea that governments can work together to create a sustainable model for digital government by sharing and leveraging technology for mutual benefit. As a unique government-managed cloud computing service, G2G Cloud Solutions has no precedent. Through G2G Cloud Solutions, participating government agencies benefit from the opportunity to use technology that may not otherwise be within reach. The technology solutions available through G2G Cloud Solutions support reduced operating costs, increased reliability, security, and privacy protection for government data. G2G Cloud Solutions is working in partnership with the National Association of Counties (NACo) to expand shared services and hosted applications on a national scale, offering technology solutions to other governments at a cost that is significantly lower than other options.

    As a result of these efforts, we are working to transform how government works for citizens, and I am honored to be recognized on behalf of the work of so many. 

    Phil Bertolini is the CIO and Deputy County Executive for Oakland County, Michigan

  • United Nations General Assembly Update

    As we head into the most solemn day of the Jewish Calendar, I wanted to call your attention to the President's speech this morning to the United Nations General Assembly. The speech covered several topics, including freedom of speech and human rights.  Of particular note, is the language the President used to again repudiate the idea of a nuclear armed Iran.  An excerpt of that section of the speech is below:

    “America wants to resolve this issue through diplomacy, and we believe that there is still time and space to do so.  But that time is not unlimited.  We respect the right of nations to access peaceful nuclear power, but one of the purposes of the United Nations is to see that we harness that power for peace.  And make no mistake, a nuclear-armed Iran is not a challenge that can be contained.  It would threaten the elimination of Israel, the security of Gulf nations, and the stability of the global economy.  It risks triggering a nuclear-arms race in the region, and the unraveling of the non-proliferation treaty.  That’s why a coalition of countries is holding the Iranian government accountable.  And that’s why the United States will do what we must to prevent Iran from obtaining a nuclear weapon.”

    To read the President's full remarks, click here.

    Wishing you and your families a meaningful fast. May you all be inscribed in the book of life. L'Shana Tova.

    Jarrod Bernstein is the Director of Jewish Outreach in the Office of Public Engagement

  • Power Behind a Cause

    Brenda BatscheletBrenda Batschelet is being honored as a Champion of Change for her Kiwanis International service. 


    I’m a proud member of Aktion Club, which is a program of Kiwanis International, and I’m also proud to receive the Champions of Change award. Aktion Club gives those of us with disabilities some ways to serve others and be leaders. For me, it was a great opportunity to put the power of my local club behind a great cause called Relay for Life.

    We were talking about community service projects during a meeting, and I asked about the club’s interest in the event, which helps the American Cancer Society raise funds and lets people remember loved ones they have lost. Everyone thought it was a good idea, so we formed a team. I was honored to become our team’s captain. It was a great experience. It helped me develop leadership skills, which is a big part of what Aktion Club is all about.

    I attended all the meetings for the event in our community, and I kept everyone in my club informed about what was happening. I was also responsible for collecting the money raised by other team members, and of course, I did some fundraising with our Aktion Club. This included a bake sale and popcorn sales, and I handled a lot of the details for these fundraisers. I was also responsible for giving the money we raised from selling popcorn during the event to the Relay Bank.

    It was great to see how my suggestion about getting active in Relay for Life and my leadership of the team has helped boost up respect for Aktion Club in our community.

    It’s also been nice to hear from others that they have seen the positive changes in my own life. People notice I’m less shy—being a leader has helped me speak in front of people with a lot more confidence. My parents notice too. They say now that when I’m involved in Aktion Club service, I don’t know what “no” means. I know they’re grateful like I am for the opportunities the program has given me. And we’re all grateful for the recognition as a Champion of Change.

    Brenda Batschelet is a member of Aktion Club, a Kiwanis service organization for adults with disabilities, and was a key part of the Relay for Life Committee in Jefferson, Iowa